RETURNS/ REFUND POLICY

Quality and Customer Satisfaction, Our All-time Passion!

We, DLX international based at Cochin, Kerala, on behalf of www.HairRejuven.Com, is committed to delivering in time the beauty conscious natural products, focussed on benchmark that is based on customer satisfaction

Integrity is our core and is the basis of everything. It is about following the law, but it’s more. It is about delivering on our commitments. It is about honesty and fairness in action. It is about being ethical beyond any doubt, in the toughest of circumstances. Our values inspire the way we do business, inform our behaviour and conduct, and guide our decision-making. They incorporate for the business dedication, accountability, and higher purpose, thereby living our values helps us to unlock possibility, create opportunities, and connect businesses.

So, we welcome all of you to be part of this unique online venture and enjoy our product quality initiative! With an overall customer satisfaction as well, have a great time being with us!

Deal With Our Business Ethics !

With stringent quality and liberal trade practices, we are dealing the ever best nature’s wonder all across the country India, and globally as well in future based on our motto, “Be the best and Serve the best”. On all respects, we value customer needs and opinion with regards to product info and we are ready to listen every valued customers.

However, the following terms are liable to be fulfilled by every customer.

To be frank and in simple words, for any kind of queries, all the valued customers can contact us, if required, using the “CONTACT” form of this e-store platform and we will revert  back in a few hours.

Some of the terms and conditions are the following, for your kind information:

Delivery of the product shall be done in 4-9 working days anywhere in India depending upon the distance, wherever postal/courier services is available, after accepting payments through Credit/Debit cards, Net Banking or UPIs

Once the purchase is done and delivered to the customer, read properly the “Directions for Use” specified at the Product description of the relevant product page on this website or in the product packaging.  Information on “Tips for better results” would also be added at the relevant product page of this website.

For any kind of queries, customer can email us or leave us a message through Contact Form.and we will respond in a few hours, once confirmed.

For cancellation of order, it should be intimated to us in 6 hours after making order, in our number by mail, specifying your name and address, mentioning cancellation in brackets ( ). Once the order is done and cancel after 6 hour that will be void as the product would already have been in transit after packaging to the customer’s address.

In case, once the product is delivered to the customer and dissatisfied, it should be returned & received back to us within 20 working days from our date of sending without breaking its original packing and also need to intimate on us by the customer within just 10 working days through the “contact” form of this website, mentioning the customer’s full contact address, bank account number with IFSC code or UPI code as well through the message query. We will respond to the customer and payment will be returned in just 48 hours, after the product is received back and inspected. The product, if damaged while on transit shall be replaced in no time.

While on inspection, the product pack is found misused, tampered or purposefully spoiled, the customer’s refund request shall be void.  The product’s original packing once opened and returned to us shall not be liable for cash refunds.  The product returned by the customer and received to us after 20 working days of our product couriered shall also not be considered for inspection or refunds.. All these terms shall be fulfilled by the respective customer, as part of product return and refund policy. Note: While satisfied by the inspection team and found customer request is reasonable, we are committed for refunds and it will take place in 48 hours. However, courier/ postal charges we already paid may not be included while refunding done to the customer’s bank account. 

 We are focussing on Quality and Customer Satisfaction as part of our business reputation, growth and commitment towards the society. We are very sure that each and every customer will be satisfied dealing with us. Hope every customer have got the basic info regarding us. Have a nice time being part of HairRejuven.com family and get rejoiced consuming our valued exciting products!